CAN I CANCEL MY TOUR ?

Yes, of course. If you have an urgent business and want to cancel the tour that has been booked, the note of giving us clear information, about the reasons for your cancellation. We really appreciate your openness so that we can work more professionally.

GENERAL TERMS

For cancellation of tour packages that you have booked, you must first inform us within you can send us an email or a short message via Whatsapp.

FOR A REFUND, WE WILL DO IT ON WORKING DAYS

Such third-party Terms and Conditions and cancellation policies will apply in addition to the Company Terms and Conditions. Any tour/service cancellation must clearly state the reason for cancellation in writing.

Sumbawa Adventour will refund 100% of the deposit if it is canceled for a clear reason and no later than 48 hours before the tour program, the charge and administration fee will be borne by our customer.

If unforeseen circumstances force you to cancel your tour, the cancellation must be intimated to us.

1. 1. • More than 30 days before the trip start date: 30%-40% deposit is non-refundable; any additional payments will be refunded.
      • 15–30 days before the trip: 50% refund of total trip cost, if you have made 100% payment .
      • Less than 15 days before the trip or no-show: No refund.
      • Please note: We cannot offer refunds for services missed due to late arrivals, early departures, illness, or weather-related disruptions.

If we have to cancel due to any reason from our side, you naturally get 100% refund.